FAQs
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What is HVNLY Comfort?
Established in 2025, HVNLY Comfort strives to provide unmatched comfort for every guest. From luxurious soft fabrics to thoughtful interactions, perfecting comfort has always been a top prority. We hope that shopping with us inspires you to spread that sense of comfort to others, too.
What materials are used in the products?
Our products are made from soft, high-quality cotton blends designed for maximum comfort and durability.
How do I know which size to choose?
Please refer to our sizing guide for accurate measurements. We ensure all our items fit true to size for a relaxed and comfortable fit.
When will my order ship?
Orders are processed within 1-3 business days. Shipping times may vary by location, but you'll receive a tracking number once your order ships.
Do you offer free shipping?
We offer free shipping on orders over $125. For orders below that amount, standard shipping fees apply.
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy with your item, we accept exchanges and returns on unworn and unused items within 30 days of purchase. If something doesn't fit, we're happy to assist you with finding the perfect size or issue a full refund. Our goal is to make your shopping experience as easy and stress-free as possible.
Is it safe to use my credit card on your site?
Yes, our website uses secure encryption to protect your payment information.
Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of purchase. Please contact customer service for assistance.
How do I contact customer service?
You can reach us via our contact form or email at contact@hvnlycomfort.com. We typically respond within 1-2 business days.
Do you ship internationally?
Yes, we offer international shipping. Additional fees may apply, and shipping times may vary by destination.